How can I contact customer service, I want to get a refund from unexpected charges

Marcela Bejarano 20 Reputation points


I have been using the azure free trial to learn how to use certain features, but for some reason I still do not undestand I have been charged more money that I can pay on storage. I urgently need to talk to someone about this!! I am in Europe but all the numbers I have found online and all of the support brings me online. Even the azure portal does not allow to request a refund.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. TP 83,711 Reputation points


    You should open a new Billing Support Request. Below is link to open new billing support request in portal:

    It will look similar to below sample screenshot:

    azure new billing support request sample

    Enter summary, select Problem type, select Problem subtype, then click Next. After a delay, some potential solutions will be shown. Click Return to support request as shown below:

    azure support request solutions page

    This will return you to the recommended solution tab. Click Next, as shown below:

    azure support request after solutions page

    Fill out the information on the Additional details tab making sure your email address/phone are correct, click Next, then finally click Create. At this point your support request will be created and you should receive a Case email from Microsoft Support and will be contacted in near future by support engineer.

    If the above was helpful, please click Accept Answer.



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  1. Bjoern Peters 8,856 Reputation points

    Hi Marcela,

    Welcome to Q&A Forum, this is a great place to get support, answers and tips.

    Thank you for posting your query, I'll be more than glad to help you out.

    You might have two options...

    You can find a local support number from our list of regional Global Customer Service Centres.
    If you are unable to log in to the Azure Portal, visit for assistance.

    Or use twitter with @AzureSupport they might leaad you to a contact person.

    As you are under the "Free Trial" you might not have the right to open a support ticket but you might try:

    I hope my answer is helpful to you,


    Bjoern Peters

    If the reply was helpful, please upvote and/or accept it as an answer, as this helps others in the community with similar questions. Thanks!

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