Suspended Domain on Classic VNet

Question

Suspended Domain on Classic VNet

Mechelle Timmons 1

We thought we migrated from Classic VNet to Modern back in 2021. However, it was configured and peering to Classic. MS stopped supporting Classic on 3/1 and suspended our domain. Is there a way to get our domain unsuspended so we can move it to Modern?

We have opened a ticket but they keep pointing us to an article about suspended domains but we can't fix it because MS no longer supports it.

JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2023-03-07T20:48:45.1+00:00

@Mechelle Timmons

I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
Mechelle Timmons 1 Reputation point

2023-03-07T20:53:54.13+00:00

We were able to resolve the issue. We had to open a ticket, and support was able to unsuspend so we were able to complete the migration. Thank you for the follow-up.

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JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2023-03-07T20:48:45.1+00:00

@Mechelle Timmons

I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
Mechelle Timmons 1 Reputation point

2023-03-07T20:53:54.13+00:00

We were able to resolve the issue. We had to open a ticket, and support was able to unsuspend so we were able to complete the migration. Thank you for the follow-up.

Answer 1

@Mechelle Timmons

Thank you for your post and I apologize for the delayed response!

From your issue, I understand that your VNET configuration wasn't fully migrated from the Classic VNET model to the Resource Manager VNET model. However, since Azure AD Domain Services (Azure AD DS) classic VNET deployments were retired on March 1, 2023, your domain moved into a Suspended state.

When our support team shared the article regarding suspended domains, did you run into any error messages or issues when following the troubleshooting steps?

Restore a suspended domain:

To restore the health of a managed domain that's in the Suspended state, complete the following steps:

In the Azure portal, search for and select Domain services.
Choose your managed domain from the list, such as aaddscontoso.com, then select Health.
Select the alert, such as AADDS503 or AADDS504, depending on the cause of suspension.
Choose the resolution link that's provided in the alert and follow the steps to resolve it.

After you resolve alerts when the managed domain is in the Suspended state, open an Azure support request to return to a healthy state. If there's a backup less than 30 days old, Azure support can restore the managed domain. User's image

For more info - View the health status

Since you have an open Support Request would you be able to share the Support Request number so I can take a closer look into your issue?
If you're running into any error messages when following the troubleshooting steps, can you share a screenshot of what you're seeing?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2023-03-07T21:20:46.45+00:00

@Mechelle Timmons

Thank you for following up on this and I'm glad that you were able to work with our support team to unsuspend your domain and resolve your issue!

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

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Suspended Domain on Classic VNet

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