How to permit Safari clear cache option?

Question

Hi all,

I am managing some corporate iPhone using Microsoft Intune.

In this moment I have a device (it is my first test) managed by Intune and this device is a "corporate device".
I enrolled this phone with success using Zero Touch Enrollment (Apple Business Manager).

I created some settings for this mobile and I saw I can't clear Safari browser cache.

Settings > Safari > Delete website data and history button is greyed out.

I am using "Enterprise Mobility + Security E3" license at the moment.

Is there a way to solve it?

Answer 1

@Federico Coppola, Thanks for posting in Q&A.

On my ADE enrolled device, I find the "Clear History and Website Data" is not greyed out after I browse some websites. From your description, I notice yours are greyed out. After researching, I find there are some settings can block the function to use:

https://appletoolbox.com/cant-delete-safari-history-on-iphone-ipad-fix/

Note: non-Microsoft link, just for the reference.

Given the situation, please check if any device restriction is applied to this device and if any related setting is set there: If yes, remove the policy and see if it works

https://learn.microsoft.com/en-us/mem/intune/configuration/device-restrictions-ios

Hope it can help.

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