O365 Global Administrator Cannot Access Anti-Spam Policy

Michael de Graaf 0 Reputation points

After logging into O365 admin center with an account that is part of the Global Administrator role, I am presented with a message of "Failed to load data" when attempting to access our anti-spam policies. Additionally, the options to create a new inbound/outbound policy are greyed out. What else can I try to access this?

Failed to Load Data

Steps Attempted:

  • Added this user to the 'Security Administrator' and 'Organization Management' Groups.
  • Creating a new user in O365 and assigning above roles
  • Logging in from a different browser, computer, and location.
  • From exchange online powershell, using the get-hostedcontentfilterpolicy returns policy information but get-hostedoutboundspamfilterpolicy commands return no data, and attempting to create a new policy fails.
  • I have access to other tenants where I do not experience this error.

Other Information:

  • This is something I have had access to before, as an outbound spam filter to block external forwarding was applied to the tenant
  • This is something I used to access on a weekly basis for inbound whitelisting/blacklisting of emails and domains.
  • I've been experiencing this error for approximately 3 months

Any guidance or recommendation is appreciated.

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Microsoft Exchange Online
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  1. Yuki Sun-MSFT 40,781 Reputation points

    Hi @Michael de Graaf ,

    but get-hostedoutboundspamfilterpolicy commands return no data, and attempting to create a new policy fails.

    Is there any error message when the new policy fails to be created?

    Normally, membership in the "Organization Management" or "Security Administrator" role groups is sufficient for adding, modifying or deleting anti-spam policies, so it doesn't appear to be a permission issue in your case. See this official document about configure anti-spam policies, and comments in this similar thread. Have you by any chance made any changes into the role groups right prior to the occurrence of this issue?

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