Why cant we lookup a Surface Pro Spec via Serial Number

Shane King 66 Reputation points
2023-03-06T03:27:26.46+00:00

I have a client with a surface pro overseas at present. They have an issue and need some gear order for their return. I have the serial number to look up the systems specs, but each time OI log in with one of my 4 MSFT accounts, none allow me to get to the areas I think exist.

What URL will take me straight to a spot that allows me to view a spec of the device belonging to the serial, other HW vendors recognise why this is important.. Come on MSFT this is crazy

Sorry for the tag - there is none for the surface pro.

Ditto for those who have bought a 2nd hand surface, without the orginal MSFT account we don't appear to be able to view system specs

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  1. Shane King 66 Reputation points
    2023-03-07T09:59:41.81+00:00

    Thanks,

    Perhaps you missed two key points

    1. "surface pro overseas at present"
    2. I don't have a Surface Pro device under my many MSFT accounts (including partner account), and even when I did log in none allowed me get to device information.

    The device is in Spain, and I had used the resources you point to. There is no MSFT account associated with the device, its domain joined not a consumer model, and had I been able to log onto the device I'd have got what I needed.

    So back to my original question is there somewhere that I can key in the serial number and get the full systems spec. I can do this with just about any other HW manufacturer (Dell, HP) even some of the consumer rubbish has the ability to look up based on serial.

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  2. Joseph D. Giltner 5 Reputation points
    2023-08-08T15:39:09.7066667+00:00

    Shane, I did find this link to check Warranty status, which at least gave me the Gen #, hard drive size, processor and memory inf. I know it's limited, but it's all I could find. I'm frustrated too!

    https://mybusinessservice.surface.com/en-US/CheckWarranty/CheckWarranty

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  3. Limitless Technology 43,916 Reputation points
    2023-03-07T08:22:49.0866667+00:00

    Hello

    Thank you for your question and reaching out. I can understand you are having query\issues related to Surface specifications.

    Method 1 :

    The easiest way to find which Surface model you have is in the Surface app. It shows the model name of your Surface device and for each Surface accessory.

    Select Start , search for surface, then select the app from the list of results.

    ( If you don't see the Surface app in the search results, you might need to download the Surface app from the Microsoft Store.)

    Method 2 :

    Go to account.microsoft.com/devices.

    Sign in to your Microsoft account, and under Devices select Manage Devices to view your associated devices.

    If you're already signed in, your associated devices will automatically open for you to view.

    Reference :

    https://support.microsoft.com/en-us/surface/find-out-which-surface-model-you-have-da204261-8d26-9351-8588-5b09632c9486

    --If the reply is helpful, please Upvote and Accept as answer--

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