Where to find Azure SLA documentation?

Jan Baggen 10 Reputation points
2023-03-06T12:11:08.5366667+00:00

The Microsoft Azure SLA documentation could be found on the following URL:

https://azure.microsoft.com/en-us/support/legal/sla/<productname>

Like:

https://azure.microsoft.com/en-us/support/legal/sla/postgresql/

But now all these URL's are being redirected to:

https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?lang=1

In these Word documents the full SLA documentation cannot be found. Only the service credit information can be found. But not info like postgresql single server or flexible server SLA implications.

Azure Database for PostgreSQL
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  2. Alistair Ross 7,101 Reputation points Microsoft Employee
    2023-03-06T12:27:25.6133333+00:00

    Hello @Jan Baggen

    The general terms and terms sections at the beginning of the document list out the definitions, renumeration if SLA's are breached and any limitations. With regards to implications of an SLA breach, as per the document :

    Service Credits are your sole and exclusive remedy for any performance or availability issues for any Service under the Agreement and this SLA. You may not unilaterally offset your Applicable Monthly Service Fees for any performance or availability issues. Service Credits apply only to fees paid for the particular Service, Service Resource, or Service tier for which a Service Level has not been met. In cases where Service Levels apply to individual Service Resources or to separate Service tiers, Service Credits apply only to fees paid for the affected Service Resource or Service tier, as applicable. The Service Credits awarded in any billing month for a particular Service or Service Resource will not, under any circumstance, exceed your monthly service fees for that Service or Service Resource, as applicable, in the billing month. If you purchased Services as part of a suite or other single offer, the Applicable Monthly Service Fees and Service Credit for each Service will be pro-rated. If you purchased a Service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a Service Credit directly from us. The Service Credit will be based on the estimated retail price for the applicable Service, as determined by us in our reasonable discretion.

    With regards to the service specific terms, such as that for Azure Database for PostgreSQL, it does list the availability definitions, service levels and credits for singer and flexible servers. (Page 42) https://wwlpdocumentsearch.blob.core.windows.net/prodv2/OnlineSvcsConsolidatedSLA(WW)(English)(March3_2023)(CR).docx?sv=2020-08-04&se=2123-03-06T12:12:59Z&sr=b&sp=r&sig=8Y7Z%2BzWf8aa574VvuYiICYCqDjNBt374Jw2gfjuHW8M%3D

    I hope this answers your question

    kind regards

    Alistair