Microsoft Remote Desktop for Mac

Teresa Akers-Helle 0 Reputation points
2023-03-06T14:35:55.4366667+00:00

I am running MRD on a Mac to a Windows machine. I have 2 monitors. When I initially open RD it covers both screens. However, if I have to exit out of the full screen and then go back to full screen, 1 screen is black. and I can't access it. I have to close the program and reopen it. In the previous version I used, I could use the (Window's key +1) to minimize and maximize the RD. That doesn't seem to work. I work between both systems all day and this is now a struggle.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Limitless Technology 43,926 Reputation points
    2023-03-07T15:11:31.8533333+00:00

    Hello there,

    Have you made any recent updates that you are aware of on this device? If so try uninstalling them and check if this sorts out the issue

    If you are using any GPO check the below points:

    Local Computer Policy\Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Remote Session Environment

    Then enable “Use the hardware default graphics adapter for all Remote Desktop Services sessions”

    Update the Group Policy

    The below thread discusses the same issue and you can try out some troubleshooting steps from this and see if that helps you to sort the Issue.

    https://social.technet.microsoft.com/Forums/en-US/80a15de6-538a-4814-9911-0abc142785cd/black-screen-when-i-use-microsoft-remote-desktop-on-macbook?forum=winRDc

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–

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