SharePoint Designer 2013 not loading workflow

Tang, Hui 0 Reputation points
2023-03-06T18:58:42.3066667+00:00

I installed SharePoint Designer 2013, when I tried to open an existing workflow, get the message - SharePoint Designer cannot display the item (attached the image).

How can I resolve the issue?

thanks,

Helen

SharePoint Development
SharePoint Development
SharePoint: A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.Development: The process of researching, productizing, and refining new or existing technologies.
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  1. Emily Du-MSFT 41,946 Reputation points Microsoft Vendor
    2023-03-07T09:00:50.87+00:00

    Whether you want to open a 2010 workflow or 2013 workflow? Is it a designed workflow or default workflow?

    Please follow below tips to troubleshoot the issue.

    1.Clear SharePoint Designer cache.

    Reference: https://social.technet.microsoft.com/wiki/contents/articles/33469.how-to-clear-your-sharepoint-designer-20102013-cache.aspx

    2.Install Service Pack 1 for Microsoft SharePoint Designer 2013 (KB2817441) 64-Bit Edition.

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