Error occurred when opening the software

pooo zz 100 Reputation points

Hello experts,

I encountered this problem when opening the sanling software. sanling is the software used by our company to process the sql server. When I execute the sql code, I occasionally log in to sanling for the next operation. I am very distressed. The frequency is about once a week. Please help me.


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A family of Microsoft relational database management and analysis systems for e-commerce, line-of-business, and data warehousing solutions.
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Accepted answer
  1. Erland Sommarskog 104.1K Reputation points MVP

    By default most client APIs waits 30 seconds for SQL Server to complete, and if it doesn't the raise this error and at the same time tells SQL Server to cancel the operation.

    It appears that this occurs with a software package you are using. You need to talk to the vendor of that package. It could be a query that is too slow. Or they should just simply change the timeout.

2 additional answers

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  1. Olaf Helper 42,571 Reputation points

    Sorry, but for me it's unclear, what your issue is.

    Deafult for "Execution timeout" aare 30 seconds. Optimize your query or increase the timeout period.

  2. Seeya Xi-MSFT 16,456 Reputation points

    Hi @pooo zz ,

    This error message indicates that the SQL Server was not able to complete the operation within the specified time limit, and the execution has timed out. There are several possible causes for this error:

    Server performance: The SQL Server might be overloaded or experiencing performance issues, causing it to take longer than expected to complete the query.

    Query complexity: The query being executed might be too complex or involve too much data, making it take longer to execute than the timeout period allows.

    Network issues: There might be issues with the network connection between the client and the SQL Server, causing delays in data transmission.

    Server configuration: The SQL Server configuration settings might be set to a low timeout value.

    To resolve this error, you can try the following steps:

    Check the SQL Server logs to see if there are any performance or connectivity issues that need to be addressed.

    Increase the timeout value in the SQL Server configuration settings to allow the query more time to complete.

    Best regards,


    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".