How to reset iPhone after restart?

Wolfgang 0 Reputation points
2023-03-07T09:32:10.3266667+00:00

Hi all,

from time to time we from the IT got iPhones back form employees who leaved the company.

The iPhone is in the Apple DEP connected with Intune.

Problem is that the iPhone is turned off and we have not the passcode for the device. How is it possible to reset the passcode or reset the iPhone if there is no connection to Intune. WiFi is turnend on after the passcode is unlocked the phone.

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. JimmySalian-2011 41,916 Reputation points
    2023-03-07T10:17:38.9733333+00:00

    @Wolfgang AFAIK there is an option to clear the device that are not active - https://learn.microsoft.com/en-us/mem/intune/remote-actions/devices-wipe

    Also it seems you have activation lock enabled? Can you check and confirm if that is teh case - https://learn.microsoft.com/en-us/mem/intune/remote-actions/device-activation-lock-disable

    Hope this helps.

    JS

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