We are unable to access files in Teams

Iniobong Nkanga 1,661

Hello

Please i need your help on this issue.

We are unable to access files on the Files tab, group chats, and individuals.

The message appears: "We can't get your files."

Antonio 150 Reputation points

2023-08-14T05:43:55.0033333+00:00

Hello,

did you have already tried to see if the Teams web Client vs. the Teams desktop Client (installed) generates the same issue? In this way, you will be able to understand better if it's a general Teams issue that happens for your account, or it depends by the environment where you're working.

Example: often happens that in the desktop client (installed in Windows or other OS) doesn't work properly and generates those type of issues, for some conflicts with internal files and system settings.