Certain IP address unable to access sharepoint online

Laura Huffman 0 Reputation points
2023-03-07T15:46:13.9466667+00:00

I have a client that has restricted access to his SharePoint Online tenant based on IP address. Everyone on the organization's network can access SharePoint Online without any issues. I am trying to access the SharePoint Online tenant remotely and my IP address has been added to the access control settings in the SPO admin center. Up until 2-3 weeks ago, I was able to access the tenant without any issues. Now I am only able to access the tenant sporadically. Most of the time I receive the Access Denied due to organizational policies screen. I am able to always authenticate to www.office.com, I am only having issues connecting to SharePoint Online. I am at a loss and would like to know what settings I need to be checking to troubleshoot the issue.

Access
Access
A family of Microsoft relational database management systems designed for ease of use.
324 questions
SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
10,064 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Yanli Jiang - MSFT 22,961 Reputation points Microsoft Vendor
    2023-03-08T06:31:16.6233333+00:00

    Hi @Laura Huffman ,

    We understand your requirement to use the Network Location feature to give permission for specific IPs.

    We try to test this feature and we couldn't repro the same issue on our side.

    Please try follow method to see whether the issue still exists.

    • Remove the IP address and adding them back the next day
    • Turning the feature Off for a few days and turning it back on.
    • Reduced the number of IP address allowed thinking there was a limit.

    If the way above not working, we think the issue should be checked and fixed from the backend.

    As forum support we may not have enough permission and resource to directly check the environment on your side. But the support team with higher permission level could help you with this issue remotely.

    Please follow steps in this article and try to create a support ticket to contact Online Support.

    Thanks for your understanding and cooperation! Hope you are keeping safe and well.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.