Certain IP address unable to access sharepoint online

Question

Certain IP address unable to access sharepoint online

Laura Huffman 0

I have a client that has restricted access to his SharePoint Online tenant based on IP address. Everyone on the organization's network can access SharePoint Online without any issues. I am trying to access the SharePoint Online tenant remotely and my IP address has been added to the access control settings in the SPO admin center. Up until 2-3 weeks ago, I was able to access the tenant without any issues. Now I am only able to access the tenant sporadically. Most of the time I receive the Access Denied due to organizational policies screen. I am able to always authenticate to www.office.com, I am only having issues connecting to SharePoint Online. I am at a loss and would like to know what settings I need to be checking to troubleshoot the issue.

Yanli Jiang - MSFT 31,611 Reputation points Microsoft External Staff

2023-03-08T05:44:24.8166667+00:00

We are currently doing some research on this issue, will let you know as soon as possible.

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Yanli Jiang - MSFT 31,611 Reputation points Microsoft External Staff

2023-03-08T05:44:24.8166667+00:00

We are currently doing some research on this issue, will let you know as soon as possible.

Answer 1

Yanli Jiang - MSFT 31,611 Microsoft External Staff

Hi @Laura Huffman ,

We understand your requirement to use the Network Location feature to give permission for specific IPs.

We try to test this feature and we couldn't repro the same issue on our side.

Please try follow method to see whether the issue still exists.

Remove the IP address and adding them back the next day
Turning the feature Off for a few days and turning it back on.
Reduced the number of IP address allowed thinking there was a limit.

If the way above not working, we think the issue should be checked and fixed from the backend.

As forum support we may not have enough permission and resource to directly check the environment on your side. But the support team with higher permission level could help you with this issue remotely.

Please follow steps in this article and try to create a support ticket to contact Online Support.

Thanks for your understanding and cooperation! Hope you are keeping safe and well.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Yanli Jiang - MSFT 31,611 Reputation points Microsoft External Staff

2023-03-10T07:35:54.2433333+00:00

I am looking forward to your feedback if there is any update.

Please remember to update this thread if you have any progress.

Thank you for your understanding.
Laura Huffman 0 Reputation points

2023-03-10T15:11:53.1166667+00:00

I have asked my Global Admin to turn the setting off then on again and I am still waiting for his response. He does not want to turn it off, even for a short time. I will update once I hear from him. Thank you.
Yanli Jiang - MSFT 31,611 Reputation points Microsoft External Staff

2023-03-13T02:41:15.72+00:00

Hi @Laura Huffman ,

Thanks for your reply, looking forward to hearing from you.

Have a nice day!
Yanli Jiang - MSFT 31,611 Reputation points Microsoft External Staff

2023-03-17T09:05:18.69+00:00

Would you please provide us with an update on the status of your issue?

I am checking to see if the problem has been resolved. Please let us know if you would like further assistance.
Yanli Jiang - MSFT 31,611 Reputation points Microsoft External Staff

2023-03-22T07:22:24.07+00:00

I am looking forward to your feedback if there is any update.

Please remember to update this thread if you have any progress.

Thank you for your understanding.

If the answer is helpful, please click "Accept Answer" and kindly upvote it.
Laura Huffman 0 Reputation points

2023-03-22T12:04:43.0633333+00:00

Hello. We tried the suggested steps and the issue still persists. We are working with Microsoft to resolve the issue. Thanks.
Yanli Jiang - MSFT 31,611 Reputation points Microsoft External Staff

2023-03-23T02:57:27.1733333+00:00

Hi @Laura Huffman ,

Glad to hear your issue has been resolved. If possible, could you please share the solution process or method? This will help other users with the same problem. :)
Laura Huffman 0 Reputation points

2023-03-23T11:50:52.2333333+00:00

The issue has not been resolved. We are working with Microsoft to further troubleshoot the issue. Thanks.
Yanli Jiang - MSFT 31,611 Reputation points Microsoft External Staff

2023-03-24T02:17:14.9+00:00

Oh , I'm so sorry. I hope your problem can be solved as soon as possible. :)

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Certain IP address unable to access sharepoint online

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