one drive file saving issue

Irin Sultana 371 Reputation points


I am facing issue for my one drive. when I tried to save my any file it's showing me another user OneDrive account. I couldn't figure out what is the problem. Please help to solve my problem.

Thank You!

Irin SultanaScreenshot_3

A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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A Microsoft file hosting and synchronization service.
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OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,526 Reputation points

    Hi @Irin Sultana

    Does this issue occur with all Office apps?

    I suggest you close all Office apps, then remove previous licenses and cached account information via running For more please refer to 'Method: Use scripts to automate the cleanup process'.

    Then please open one Office app, sign into your licensed account and connect your OneDrive account to have a check.

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