one drive file saving issue

Irin Sultana 371 Reputation points
2023-03-08T00:31:15.4633333+00:00

HI,

I am facing issue for my one drive. when I tried to save my any file it's showing me another user OneDrive account. I couldn't figure out what is the problem. Please help to solve my problem.

Thank You!

Irin SultanaScreenshot_3

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,289 questions
OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
801 questions
OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
1,116 questions
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  1. Emily Hua-MSFT 27,526 Reputation points
    2023-03-08T09:07:36.62+00:00

    Hi @Irin Sultana

    Does this issue occur with all Office apps?

    I suggest you close all Office apps, then remove previous licenses and cached account information via running OLicenseCleanup.zip. For more please refer to 'Method: Use scripts to automate the cleanup process'.

    Then please open one Office app, sign into your licensed account and connect your OneDrive account to have a check.


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