one drive file saving issue

Irin Sultana 377 Reputation points
2023-03-08T00:31:15.4633333+00:00

HI,

I am facing issue for my one drive. when I tried to save my any file it's showing me another user OneDrive account. I couldn't figure out what is the problem. Please help to solve my problem.

Thank You!

Irin SultanaScreenshot_3

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,760 questions
OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
1,180 questions
OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
1,291 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Emily Hua-MSFT 27,656 Reputation points
    2023-03-08T09:07:36.62+00:00

    Hi @Irin Sultana

    Does this issue occur with all Office apps?

    I suggest you close all Office apps, then remove previous licenses and cached account information via running OLicenseCleanup.zip. For more please refer to 'Method: Use scripts to automate the cleanup process'.

    Then please open one Office app, sign into your licensed account and connect your OneDrive account to have a check.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.