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one drive file saving issue

Irin Sultana 377 Reputation points
2023-03-08T00:31:15.4633333+00:00

HI,

I am facing issue for my one drive. when I tried to save my any file it's showing me another user OneDrive account. I couldn't figure out what is the problem. Please help to solve my problem.

Thank You!

Irin SultanaScreenshot_3

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft 365 and Office | OneDrive | For business | Windows
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  1. Emily Hua-MSFT 27,891 Reputation points
    2023-03-08T09:07:36.62+00:00

    Hi @Irin Sultana

    Does this issue occur with all Office apps?

    I suggest you close all Office apps, then remove previous licenses and cached account information via running OLicenseCleanup.zip. For more please refer to 'Method: Use scripts to automate the cleanup process'.

    Then please open one Office app, sign into your licensed account and connect your OneDrive account to have a check.

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