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Why my designer workflow never ends

john john 1,006 Reputation points
2023-03-08T00:42:24.2933333+00:00

I have this workflow which create a Task inside my SharePoint online site collection>> wait for the response and send an email, as follow:

User's image

But currently the workflow will create a task >> but after having the user provide a comment inside the Workflow Tasks item >> the workflow will stay in progress.. so why it is not ending?

Thanks

SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
11,230 questions
SharePoint Workflow
SharePoint Workflow
SharePoint: A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.Workflow: An orchestrated and repeatable pattern of business activity, enabling data transformation, service provision, and information retrieval.
654 questions

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  1. AllenXu-MSFT 24,911 Reputation points Microsoft External Staff
    2023-03-13T06:52:00.9+00:00

    @john john ,

    As I couldn't reproduce this issue on my end, I would suggest you can open a ticket to Microsoft via creating a service request in M365 admin center. Microsoft experts will give you instant help.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. Chilly 116 Reputation points
    2023-03-17T18:50:15.71+00:00

    Have you tried to add stop workflow after the email action?

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