Microsoft Graph API - list users based on the given emails is not returning all the users

Question

We are using this Graph API to fetch users based on the given email addresses. But in some cases the API is not returning all the matching users.

For Ex

Request

Fetch users based on email  [ abc@example.com, xyz@example.com ] 

 value:[
  {
    abc@example.com
  }
 ]
}

It's not returning xyz@example.com even though it's part of that organisation. What can be the possible reasons for this.

Answer 1

Hi Piyush Kumar,

Thanks for reaching out.

I am unable to reproduce this issue from my tenant. Using the Graph API: GET /users/?$search="mail:{mail-ID1}" OR "mail:{mail-ID2}"&$count=true with request header ConsitencyLevel: eventual I am getting the expected results.

This request header and $count are required when using $search, or in specific usage of $filter. For more information about the use of ConsistencyLevel and $count, see Advanced query capabilities on Azure AD directory objects.

Please refer the link for more details: https://learn.microsoft.com/en-us/graph/api/user-list?view=graph-rest-1.0&tabs=http

Please check your Graph API execution with above provided details and if still you are facing the same issue and as mentioned by you, this issue is not happening in all the cases. I would recommend you to raise a support case with Microsoft Graph, a Support Engineer will be able to assist you better. You can raise support ticket from http://aad.portal.azure.com/ or https://admin.microsoft.com/#/support/requests.

Hope this helps.

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