Issue cannot click icon on desktop after upgrade from Windows 10 to Windows 11

Question

Dear Microsoft Community

I would like to request some support from you.

On the last week I update some lot of Desktop/Laptop in our company from Windows 10 to Windows 11.

After I update with done. I found some device has the issue cannot click icon on desktop when they have the activity on something and close the screen of desktop.

After back to screen desktop again. It will cannot to click the icon

But when you click "Show Desktop" in taskbar. It will able to click icon again.

The currently version of Windows 11 is 22H2 (OS Build 22621.525).

The all Desktop/Laptop of our company use Dell product.

If I rollback the OS to Windows 10. It will did not has this issue.

I try to fix by myself in solution on this list.

1. Update patch to last version
2. Reinstall driver of Windows 11
3. Run the System File Checker (SFC)
4. Repair the Windows System Image with DISM

But it cannot to fixed it.

You can see the example of issue on this video

https://streamable.com/597jhr

Answer 1

Hello.

What is your update version number? Is it the update in this link?

https://support.microsoft.com/en-us/topic/windows-11-version-22h2-update-history-ec4229c3-9c5f-4e75-9d6d-9025ab70fcce

1. You can try clean boot to see if it works;
2. End the explorer.exe process and re-create it. The specific steps are as follows:

Task Manager>More Details>Details>Right click "explorer.exe", select "End Task",

File>Run new Task>Enter "explorer.exe";

3. Check the error application log in Event Viewer.

Hope the information is helpful.

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