This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 13%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Hello everyone,
I am in a weird situation where I cannot setup OneDrive client on devices that are Azure AD joined.
The users signs-in to the device using their Azure AD credentials. SSO is working on all Office 365 apps, Teams and browsers.
Once we try to setup OneDrive we get the following error just after typing the username, we never get to type in the password:
We also have trying using a different OneDrive account from a totally different tenant. We never get to type in the password, once the username is typed in, we click on Next we get the same error.
This is happening on multiple devices. We have tried resetting Windows installation on the devices but to no avail.
The common thing between the devices is that we sign in using Azure AD accounts and they automatically get enrolled in Intune.
I would appreciate any guidance on where to look or troubleshoot this.
Thank you!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Are you using SharePoint On-Premise or SharePoint Online or Hybrid?
It shows about troubleshooting details , have you look at it?
Are you facing the same issue in InPrivate browsing mode with Microsoft Edge?
Hi @Said A
Try to unenroll your device from Intune manage to have a check please.
Hi, @Reza Ameri Thank you for the response, we are using Sharepoint online only. OneDrive is okay on all browsers. The issue happens when trying to log in on the OneDrive client.
Hi @Emily Hua-MSFT , thank you for your reply as well. We will test the removing automatic enrollment of devices on Intune. And, test.
Let me know if you have any troubleshooting in mind.
Thank you!
It has option to copy information for the administrator, have you tried copy them and paste in notepad and review them , you might find some clue there.
It is also good idea to keep in touch with Microsoft Support.
Hi @Said A
Actually there may be a variety of reasons for such login errors, such as policies set through Intune, network, and other factors.
It is best to open a ticket to Microsoft, which will be checked remotely by the relevant team and collect the log files for troubleshoot.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 26%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
@said albusaidi did you get any solution for this ?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 21%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Same issue here. And another thread over here...https://answers.microsoft.com/en-us/msoffice/forum/all/cant-sign-in-to-onedrive/8c78b8df-0f00-4f8f-a021-d27818273f02 Anyone find a solution?
Hi Guys,
We are also facing this similier issue recently with same setup is there any update ?