Microsoft Edge Sync problem in RDS environment -- impossible to connect for the moment

Question

Microsoft Edge Sync problem in RDS environment -- impossible to connect for the moment

Aymen El Jaziri 0

Hello

Screenshot 2023-03-08 093717

We have a problem with the synchronization of Microsoft Edge on the Remote Desktop connection.

Edge synchronization on local sessions is working for all users, but on RDS it works for some users and others not.

I checked all the Azure AIP (Azure Information Protection) settings and they are correct and well configured.

Thanks

ShiJieLi-MSFT 2,951 Reputation points Microsoft Vendor

2023-03-09T09:48:36.55+00:00

Hi @Aymen El Jaziri ,

Could you please take a look at edge://sync-internals/ on those users who have issues with sync and check the error messages?
ShiJieLi-MSFT 2,951 Reputation points Microsoft Vendor

2023-03-13T09:56:04.6266667+00:00

Hi @Aymen El Jaziri ,

Just to check. Is this an Edge "profile sync" issue? Or is this an issue with Microsoft account login? If it is a profile sync issue, you can also try "Reset sync" in Edge settings.
Aymen El Jaziri 0 Reputation points

2023-03-13T15:29:13.5633333+00:00

Hi ShiJieLi-MSFT

Sorry for the delay, yes we talk about Edge "profile sync" issue, i tryed reset sync, clear Edge cache, disconnect and connect to edge, reset All Edge ... still same Problem

Profile sync on Local session works perfect, but not in RDS session.

this is the edge sync print screen from RDS session :

Thanks

ShiJieLi-MSFT 2,951 Reputation points Microsoft Vendor

2023-03-09T09:48:36.55+00:00

Hi @Aymen El Jaziri ,

Could you please take a look at edge://sync-internals/ on those users who have issues with sync and check the error messages?
ShiJieLi-MSFT 2,951 Reputation points Microsoft Vendor

2023-03-13T09:56:04.6266667+00:00

Hi @Aymen El Jaziri ,

Just to check. Is this an Edge "profile sync" issue? Or is this an issue with Microsoft account login? If it is a profile sync issue, you can also try "Reset sync" in Edge settings.
Aymen El Jaziri 0 Reputation points

2023-03-13T15:29:13.5633333+00:00

Hi ShiJieLi-MSFT

Sorry for the delay, yes we talk about Edge "profile sync" issue, i tryed reset sync, clear Edge cache, disconnect and connect to edge, reset All Edge ... still same Problem

Profile sync on Local session works perfect, but not in RDS session.

this is the edge sync print screen from RDS session :

Thanks

Answer 1

ShiJieLi-MSFT 2,951 Microsoft Vendor

Hi @Aymen El Jaziri ,

Thanks for your screenshot. From this screenshot, I can see your Server URL under Environment Info is empty, which may indicate there's a server endpoint issue. Please check the troubleshooting steps.

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Best Regards,

Shijie Li

Aymen El Jaziri 0 Reputation points

2023-03-14T13:21:37.3233333+00:00

Hi Shijie Li,

Thank you for your answer.

we have tried this section of Microsoft documentation, and we still have the same problem.

As i saied sync issues appear for some employes not all... I think it means that the server URL is not blocked on the firewall side as mentioned in the troubleshooting section.

thanks
ShiJieLi-MSFT 2,951 Reputation points Microsoft Vendor

2023-03-15T07:32:11.8466667+00:00

Hi @Aymen El Jaziri ,

I got it. I did an investigation and found that this issue was once reported. The solution was that we should sign out the profile of Edge completely on PC/Mac/iOS/Android and then perform the reset as per the document below: https://learn.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud#perform-a-reset-to-fix-a-synchronization-problem

Since it occurs on RDP, accounts may not have been signed out on local devices when you perform a reset before. If so, you can try again.

Microsoft Edge Sync problem in RDS environment -- impossible to connect for the moment

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