I can not log in my onedrive, outlook

ZHICHENG CAI 0 Reputation points
2023-03-09T09:47:08.44+00:00

Today, I cleaned up some junk files on my computer and I suspect that I accidentally deleted some important system files, which caused me to be unable to log in to Outlook and OneDrive. When I try to log in to OneDrive, an error message appears with a code and prompts me to send it to the administrator for assistance.

Correlation Id: 7f072c5d-0c85-4e38-b0bc-3bf8d8bac291

Timestamp: 2023-03-09T09:34:12.000Z

DPTI: a979cebf9a6d5c85e457f1aa3dc00c05f43854f347a7602ec427481a6602d7c7

When I open my Outlook, it also displays an error.

OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
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  1. Emily Hua-MSFT 27,591 Reputation points
    2023-03-10T05:33:29.6366667+00:00

    Hi @ZHICHENG CAI

    Could you please take a screenshot for the errors when you login to OneDrive?

    Currently, I suggest you try following steps to have a check.

    • Go to Windows Credential Manager, remove the OneDrive credential.
    • Go to the Windows Settings, click Accounts and then Access work or school, disconnect the OneDrive account.
    • Go to Registry Editor, then please locate to Computer\HKEY_CURRENT_USER\Software\Microsoft\OneDrive, and delete all registry in it. (Serious problems might occur if you modify the registry incorrectly. Before you modify it, please remember to back up the registry for restoration in case problems occur.)

    If the steps do not work, I suggest you delete the folders as below, you can also back them up just in case:

    • %LOCALAPPDATA%\OneDrive\cache\qmlcache
    • %LOCALAPPDATA%l\Microsoft\OneDrive\settings
    • %LOCALAPPDATA%\Microsoft\OneAuth

    Besides, since Outlook and OneDrive error messages are not the same, for the issues of Outlook, I would suggest you post a new thread with Outlook tag on Q&A forum. You may also share more error details with us.


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    1 person found this answer helpful.

  2. Antonio Gonzalez 5 Reputation points
    2023-03-10T06:36:49.3933333+00:00

    @Emily Hua-MSFT I would suggest you post a new thread with Outlook tag on Q&A forum. You may also share more error details with us.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. Correlation Id: 7f072c5d-0c85-4e38-b0bc-3bf8d8bac291

    Timestamp: 2023-03-09T09:34:12.000Z

    DPTI: a979cebf9a6d5c85e457f1aa3dc00c05f43854f347a7602ec427481a6602d7c7

    When I open my Outlook, it also displays an error.

    OneDrive

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