Our external admin manager has died and we need to take back the function

Kevin Rogers 0 Reputation points
2023-03-09T11:27:25.2466667+00:00

Please can you help?

My business has used an external IT specialist to manage our needs however he has recently died and I cannot get access to our admin centre to make changes, update payment methods etc.

I need urgent assistance

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,695 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. JimmySalian-2011 41,916 Reputation points
    2023-03-09T12:41:52.11+00:00

    @Kevin Rogers very sorry to hear about this news. For transferring the access you can raise a support ticket with Microsoft as you do not have access to the Portal for making changes to the billing and payment console.

    Contact the billing team - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request#go-to-help--support-from-the-global-header

    Contact the Global Support Number - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.

    JS

    ==

    Please accept as answer and do a Thumbs-up to upvote this response if you are satisfied with the community help. Your upvote will be beneficial for the community users facing similar issues.

    0 comments No comments