Unable to cancel Azure subscription due to 'ReactView failed to load' error

Piotr Pikielny 0 Reputation points
2023-03-09T13:43:07.43+00:00

For several days I've been unsuccessfully trying to cancel my Azure subscription. 

Each time - after clicking 'Cancel subscription' - I receive the same error: 'ReactView failed to load'.

For the same reason I can't make service request on Azure portal.

Please make it possible for me to cancel my Azure subscription. 

The current situation effectively forces me to pay for something I do not use now and do not intend to use in a foreseeable future.

I'm looking forward to hearing from you at tour earliest convenience.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Tech-Hyd-1989 5,741 Reputation points
    2023-03-09T14:45:51.78+00:00

    Hello Piotr Pikielny

    If you're encountering the error message "ReactView failed to load" when trying to cancel your Azure subscription, it could be due to a number of reasons. Some possible causes include:

    1. A temporary issue with the Azure portal.
    2. A problem with your browser or internet connection.
    3. A bug in the Azure portal.

    I would recommend trying the Azure CLI as an immediate alternative.

    To cancel your Azure subscription using the Azure CLI, you can use the following command:

    az account cancel --name <subscription-name>
    

    Replace <subscription-name> with the name of your Azure subscription. This command will cancel your Azure subscription and stop billing for it.
    TIP: To make to simple you can use the azure cloud shell right on the azure portal to run the above command.
    For details you see https://learn.microsoft.com/en-us/cli/azure/account/subscription?view=azure-cli-latest

    If CLI is not a way for you then you can follow below steps:

    1. Clear your browser cache and cookies.
    2. Try using a different browser.
    3. Try accessing the Azure portal from a different device or network.

    I hope one of these suggestions helps you resolve the issue with ReactView failing to load while trying to cancel an Azure subscription. Good luck!

    Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.

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