Working applications fail in task sequence

Question

Working applications fail in task sequence

Franz Schenk 386

Have two applications that can be installed without error from the SW Center on an existing client. But when these two applications are installed from a task sequence, they fail. About 10 other applications are installed from the same TS without any errors. Have only one network, one boundary and one DP. The following lines are in smsts,log:

Unable to load profiler: 0x80004005

appState: DownloadFailed (several times)

Get app evaluation state returned 'Application download failed ', retrying ... (several times)

Execution status received: 24 (Application download failed )

Install application action failed: 'Adobe Creative Cloud - Excl 06.22 Light'. Error Code 0x80004005

Failed to run the action: Install Adobe Creative Cloud 06.22 Light. Error -2147467259

The Microsoft documentation https://learn.microsoft.com/en-us/troubleshoot/mem/configmgr/os-deployment/troubleshoot-install-application-step is once again really up to date and helpful, there are links pointing to nine years old SCCM 2012 R2 Hotfixes in the description of these problems.

Thank you in advance for any help!

Franz

Rahul Jindal 11,631 Reputation points

2023-03-09T16:31:33.5633333+00:00

Adobe CC is a notorious app to install. I think I used the instructions from this link last time I set this up. https://helpx.adobe.com/enterprise/kb/deploy-packages-using-sccm.html
Franz Schenk 386 Reputation points

2023-03-09T17:49:45.9066667+00:00

It's not an Adobe problem. The second application is Visio 2016. And the same two applications can be successfully installed on the same client from the SW center after the task sequence has finished.

2 answers

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Rahul Jindal 11,631 Reputation points

2023-03-09T16:31:33.5633333+00:00

Adobe CC is a notorious app to install. I think I used the instructions from this link last time I set this up. https://helpx.adobe.com/enterprise/kb/deploy-packages-using-sccm.html
Franz Schenk 386 Reputation points

2023-03-09T17:49:45.9066667+00:00

It's not an Adobe problem. The second application is Visio 2016. And the same two applications can be successfully installed on the same client from the SW center after the task sequence has finished.

Answer 1

CherryZhang-MSFT 6,511

Hi @Franz Schenk,

Thanks for your feedback. We're glad that the question is fixed now. It's appreciated that you could click "Accept Answer" to the helpful reply, this will help other users to search for useful information more quickly. Here's a short summary for the problem.

Problem/Symptom:
Some applications (Visio 365, Adobe Creative Cloud) install fail in the task sequence.

Solution/Workaround:
Assign these applications to the OS deployment collection. They get installed automatically and without any problems after 24h (or earlier).

Thanks again for your time! Have a nice day!

Best regards,
Cherry

Franz Schenk 386 Reputation points

2023-03-22T09:50:15.9633333+00:00

Hi , this is not an answer to our issue. The problem that applications do not install during the task sequence is not solved. Despite we sent you the required logfiles, we didn't get feedback from you regarding the logfiles, and you recommed to open a support case by Microsoft. Since this is virtually impossible today (getting support from Microsoft for oOnPremise products), we had to implement a workaround that is less than ideal (waiting 24h until all applications are installed).

Best regards, Franz
Michal Przysocki 0 Reputation points

2023-11-08T20:51:17.9333333+00:00

@Frank Schenk did you get to the bottom of the issue?

Answer 2

CherryZhang-MSFT 6,511

Hi @Franz Schenk,

Please try to re-distribute these apps to your DP to see if it works. Besides, please help upload the following logs for our reference:

CAS.log, ContentTransfer.log, DataTransferService.log, smsts.log.

Looking forward to your feedback.

Best regards,
Cherry

Franz Schenk 386 Reputation points

2023-03-10T13:57:02.69+00:00

Hi @CherryZhang-MSFT , have updated the content of the affected applications. That didn't help.

The logfiles are attached (have only contenttrasfermanager.log, contenttransfer.log does not exist)Logs.zip.log.

From what I can see in CAS.LOG, there is a problem with the Cache size, which can't be. Have configured the cache size in all client settings to 40GB and 40% of disk capacity.

Thank you already, and thank you for your further support!
Franz
CherryZhang-MSFT 6,511 Reputation points

2023-03-14T07:30:46.7966667+00:00

Hi @Franz Schenk,

1, Error 24 is means that “The program issued a command but the command length is incorrect.” Please help upload your install command for our reference. Please help upload AppEnforce.log for our reference.

2, We can try to integrate the app in the image for deployment. Create a reference image and capture it use to deployment.

Looking forward to your reply.

Best regards,
Cherry

Franz Schenk 386

Hi Cherry

Like I wrote in my initial post, the two applications do not install from the TS, but can be installed without any error from the SW Center after the TS is finished.
Integrating the apps in the image is not an option for us. We have to distribute the original Windows image and then install the applications. We do not have the administrative ressources for maintaining customized images.
The install command: setup.exe /configure configuration-BBC.xml

I attach two versions of appenforce.log: One just after the TS has finished. From what I can see, there are no references to the applications that have failed to install. The other version is after one of the apllications, Visio 2016 has been installed successfully from the SW center.

And below is one error message of the failed application from the task sequence monitor.

... 3e6c81a2554'=''
Completed installation job.
Step 2 out of 2 complete
Sending error status message
   Setting URL = http://siteserver.domain.com, Ports = 80,443, CRL = false
   Setting Server Certificates.
   Setting Authenticator.
   Setting MediaCertificate.
Sending StatusMessage
App install failed.
Install application action failed: 'Visio 365 BBC Test'. Error Code 0x80004005
Setting the authenticator.
CLibSMSMessageWinHttpTransport::Send: WinHttpOpenRequest - URL: siteserver.domain.com:80  CCM_POST /ccm_system/request
Not in SSL.
Request was successful.
hrInstallation, HRESULT=80004005 (K:\dbs\sh\cmgm\0212_171523\cmd\7\src\client\OsDeployment\InstallApplication\installapplication.cpp,1086)
pInstall->InstallApplications(saAppNames, sContinueOnError), HRESULT=80004005 (K:\dbs\sh\cmgm\0212_171523\cmd\7\src\client\OsDeployment\InstallApplication\main.cpp,361)
Install application action cannot continue. ContinueOnErrorFlag is set to false.
Install Static Applications failed, hr=0x80004005

AppEnforce-after-ts.log AppEnforce-after-instt-from-sw-center.log

CherryZhang-MSFT 6,511 Reputation points

2023-03-15T08:43:00.22+00:00

Hi @Franz Schenk,

1, Please help create a test task sequence and just use to deploy one app to see if it also failed?

2, As Rahul Jindal [MVP] said, it is recommended that you could try to deploy the app use a package.

3, If the above method still does not work. With Q&A limitation, it is suggested to open an online support ticket to get the further help. Here is the support link:

https://support.serviceshub.microsoft.com/supportforbusiness

Thanks for your time and patience!

Best regards,
Cherry
Franz Schenk 386 Reputation points

2023-03-20T14:55:55.7433333+00:00

Hi @CherryZhang-MSFT One of the application is Visio 365, which is created right inside the Configuration Manager Console. Converting this application to a package is not a good solution for production.

Our workaround at the moment is to assign these two applications to the OS deployment collection. They get installed automatically and without any problems after 24h (or earlier).
Thomas Forsmark Sørensen 0 Reputation points

2025-03-18T14:01:01.8033333+00:00

Hi, Did you ever got this solved?
I have multiple applications that randomly fail during OSD with the exact same error.
Thomas

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Working applications fail in task sequence

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