Can't submit a refund request

Question

I got a real subscription mixed up with my MSDN benefit, I got the subscription added so I could see it, but when I go to request a refund, it gets to the Transactions step, and doesn't show me any transactions. So I am unable to get ask for a refund, and there is no way to create a support ticket for billing otherwise. I have tried I just get redirected to help articles that don't help.

Answer 1

Hi,

Since you are having issues using the Request Refund type, choose a different one so that you can get your case created and speak/email to/with support. Below is link to open new billing support request in portal along with detailed instructions and screenshots:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

It will look similar to below sample screenshot:

Enter summary, select Problem type, select Problem subtype, then click Next. After a delay, some potential solutions will be shown. Click Return to support request as shown below:

This will return you to the recommended solution tab. Click Next, as shown below:

Fill out the information on the Additional details tab making sure your email address/phone are correct, click Next, then finally click Create. At this point your support request will be created and you should receive a Case email from Microsoft Support and will be contacted in near future by support engineer.

If the above was helpful, please click Accept Answer.

Thanks.

-TP

Answer 2

Hello,

If you're unable to create support request please use the following link to reach support, https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Ensure to share your preferred contact method and team will connect with you to assist further.

Hope this helps!

Regards

Divya.