Help with Microsoft Authentication App while I am on vacation to Taiwan.

Question

Outlook/Hotmail will does not allow me to Check my emails and wants me to use Microsoft Authentication code. I won’t have my cell phone services. How do get to view & reply to my emails?

Answer 1

Hi @Tophatchief ，

Welcome to Microsoft Q&A!

Outlook/Hotmail will does not allow me to Check my emails and wants me to use Microsoft Authentication code.

Please understand that the “outlook” tag is for issues related to Outlook for Windows and Outlook for Mac. From your description, do you mean you are using the hotmail or outlook.com account? If this is the case, based on my research, you can refer to the document below to turn off the 2 step authentication and check if it helps.

Turning two-step verification on or off for your Microsoft account

1. Go to [Security settings ]and sign in with your Microsoft account.
2. Under the Two-step verification section, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off.
3. Follow the instructions.

Should you need further assistance, it’s recommended to post in the following dedicated forum for outlook.com instead.

https://answers.microsoft.com/en-us/outlook_com/forum/outlk_com

Thanks for your understanding and hope your issue can be resolved soon.

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Answer 2

Simplest solution may be to turn off two-factor on the microsoft account during the outage period.

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