13,721 questions
Hello @adrian lee
Thank you for posting this concern on this community space.
I read your case scenario description and I would like to say few statements down below:
1-Is this user part of a domain or is this a local admin user on your device?
2-When was the last time it worked?
3-Did you get any log in error message?
I hope that can be useful for you.
Looking forward to your feedback,
Cheers,
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