Azureポータルへのログインができない

Question

Takeshi Takahashi A (高橋剛士) 0

セキュリティ情報の置き換えが要求されました。と表示されAzureポータルにログインができなくなっております。

セキュリティ情報の置き換え処理が中途半場になっていることが考えられますが、現在のセキュリティ情報に登録されているアドレスがメール受信できない環境であるためコードの受信ができず、要求の取り消しができない状況となります。

回避策をご教授いただけますでしょうか

Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2023-03-14T23:28:03.31+00:00

Hi @Takeshi Takahashi A (高橋剛士) ,

Do you have a screenshot of the error? Is it the same one described on this page?
Takeshi Takahashi A (高橋剛士) 0 Reputation points

2023-03-15T02:36:31.9933333+00:00

******@ricoh-japan.co.jpがメール受信ができないため、コードが受け取れず、いずれの処理も進めることができません
Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2023-03-15T23:34:57.4966667+00:00
Is it an account lockout error or a network issue? Is there an alternate email you can use for that account?

If you are truly locked out of your account, there are two options for getting back in:

Have another global admin reset your settings to let you back in. If you don't have your phone number anymore and need to sign in with a different method, you can have the global IT admin of your organization tenant disable the MFA or set up a different method for you.

Otherwise, if you are the only global admin on the account, you need to reach out to the Azure Data Protection team and they can let you back in. This is the number for the Azure Data Protection team: 866-807-5850

Your answer

Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2023-03-14T23:28:03.31+00:00

Hi @Takeshi Takahashi A (高橋剛士) ,

Do you have a screenshot of the error? Is it the same one described on this page?
Takeshi Takahashi A (高橋剛士) 0 Reputation points

2023-03-15T02:36:31.9933333+00:00

******@ricoh-japan.co.jpがメール受信ができないため、コードが受け取れず、いずれの処理も進めることができません
Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2023-03-15T23:34:57.4966667+00:00

Is it an account lockout error or a network issue? Is there an alternate email you can use for that account?

If you are truly locked out of your account, there are two options for getting back in:

Have another global admin reset your settings to let you back in. If you don't have your phone number anymore and need to sign in with a different method, you can have the global IT admin of your organization tenant disable the MFA or set up a different method for you.

Otherwise, if you are the only global admin on the account, you need to reach out to the Azure Data Protection team and they can let you back in. This is the number for the Azure Data Protection team: 866-807-5850