I got an invoice at Azure, without any benefit

Marco Bäuerlein 0 Reputation points

Hi all,

I was learning for the DMP-203 and wanted to make the certificate.

For any reason the sandbox was not shown anymore and I thought, maybe I can use my Azure account to implement a Synapse Analytics and a SQLpool to fulfill the certificate criteria's.

The cost should only be generated by use, but now I come to my problem. The SQLpool seems to run all the time, without any reason and generates costs.

As I got my first bill (01.01.2023 - 31.01.2023: 475€) I canceled everything and deactivated my account, but it had no effect...

Friday I got my seccond bill (01.02.2023 - 28.02.2023: 508€) and I tried to contact the support to asked them to cancel my subscription, but I am no longer allowed to contact the support.

What can I do now? I have no options anymore to ask for support.

Thanks for you support in advanced,


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  1. JimmySalian-2011 41,916 Reputation points

    Hi Marco,

    Can you contact the Global support team for the billing and charges as your account is locked/subscription cancel, you will be able to only contact support via global numbers - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.



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  2. ajkuma 22,161 Reputation points Microsoft Employee

    Apologies you experienced this issue.

    As JS mentioned, for a specialized assistance with billing/subscription issue, please contact Azure subscription and billing support team, they would be in a better position to assist you with this concern.

    Billing and Subscription tickets are free.


    With Basic plan, billing and subscription management support’ is available to all the customers. Please see, this – Support Plans comparison and FAQs



    Just adding more insights on this:

    The sandbox works independently from your regular subscriptions. In this case, you don’t have to leverage your free subscription.

    As mentioned in this Learning module - Exercise - Explore Azure Synapse Analytics --
    "In this exercise, you'll use a provided script to provision an Azure Synapse Analytics workspace in your Azure subscription; and then use Azure Synapse Studio to perform core data analytics tasks."

    I understand you have leveraged your own Azure subscription for practicing training modules, please check this for info on managing: Run Microsoft Learn training exercises in your own subscription

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