Programs filling up RAM

Tobias Richter 0 Reputation points
2023-03-13T14:06:50.32+00:00

Hello there, we use several PCs (All Win10 22H2) in the domain network.

Since last Monday (06/03/2023), ALL computers on the network are experiencing the following issue:

-All Adobe products (Indesing, Photoshop, CreativeCloud...etc), Vectorworks and our MyApps phone system app cause the problem that the memory of the computer fills up until it comes to a bluescreen.

With Adobe we could solve the problem by renaming the "CEPhtmlEngine.exe " of all Adobe products, because this probably caused the increase of the RAM.

With Vectorworks we are currently only so smart that the problem does not occur if you take away the network from the PC.... but that can't be the solution here.

For the record, our guess is the Edge Webview Engine version 110.0.1587.69 - We have not had the problems with the previous version .... .63 does not seem to have the problems.

Our premium support for Vectorworks is now stumped as well, and our staff can't work.

I hope here I/we will be helped.

Microsoft Edge
Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,149 questions
Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,696 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. ShiJieLi-MSFT 7,786 Reputation points Microsoft Vendor
    2023-03-14T05:47:30.5933333+00:00

    Hi @Tobias Richter ,

    Have you tried repairing WebView2 Runtime? You can find it in App & features or Control Panel.

    Also, as additional information, .69 was released on March 9, 2023, which was later than the day when this issue occurred. The latest 111.0.1661.41 has also been released. You can try migrating to the latest version.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Best Regards,

    Shijie Li

    0 comments