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I recently needed to delete my work account from my Android phone. When attempting to add that same account back via the QR code, it does not add. I tried my Android phone and an Android tablet and both failed. I then tried an iPad and it was successful. Please advise if there are any work arounds
You could manage (add / remove) devices here.
https://mysignins.microsoft.com/security-info
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DSPatrick, any other ideas? It seems to Android specific, as I can add the same account using an iPad. I tried two different Android OS devices and both failed.
Also try first removing the account from the device as first step. On my android device it would be in Settings\Passwords & accounts
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Same results...It seems like since the app is not receiving the push notification, the hand shake cannot complete. I received the below errors
"Two-step verification" Failed to set up notification approvals
"Two-step verification" Failed to set up one-time password codes
Some ideas here.
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Tried and still no prize...Hopefully there is an update soon that may address it as I've seen other threads regarding Android users having issues adding work/student accounts with Microsoft accounts (Hotmail/outlook) add fine when scanning the QR code. I was able to add two outlook accounts using the same phone without an issue. Its only when adding the work account...and I cant say its an IT admin issue, as I can add the work account using the iPad