Unable to add work account via Android but can add on iPad. Need to be able to add to personal Android phone

Kevin B 5 Reputation points
2023-03-13T14:47:53.59+00:00

I recently needed to delete my work account from my Android phone. When attempting to add that same account back via the QR code, it does not add. I tried my Android phone and an Android tablet and both failed. I then tried an iPad and it was successful. Please advise if there are any work arounds

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.2K Reputation points MVP
    2023-03-13T14:50:57.1066667+00:00

    You could manage (add / remove) devices here.

    https://mysignins.microsoft.com/security-info

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    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Dave Patrick 426.2K Reputation points MVP
    2023-03-13T18:23:17.66+00:00

    Also try first removing the account from the device as first step. On my android device it would be in Settings\Passwords & accounts

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    --please don't forget to upvote and Accept as answer if the reply is helpful--


  3. Dave Patrick 426.2K Reputation points MVP
    2023-03-13T19:01:04.12+00:00

    Some ideas here.

    https://techcommunity.microsoft.com/t5/microsoft-entra-azure-ad/issues-with-microsoft-authenticator-not-popping-up-approval/m-p/267794

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  4. rhwh 0 Reputation points
    2023-04-05T18:40:18.9+00:00

    I'm having this same issue. I work at an IT Helpdesk and we've been able to reproduce this on Androids, mine included.
    I had an older version of the Microsoft Auth app and it was working. It was version 6.2303.18XX I've since updated to 6.2303.2086 and I'm unable to add it. See the attached message when trying to scan the QR Code.
    ALSO, we've tried Registering the device in the app settings and are still getting the same error message. This issue IS NOT present on iOS devices.
    Note my Android and the others we've been able to reproduce on are on Android 13. 20230405_103722