Outlook 2019 - pop3: only raw messages, imap: only empty folders

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Outlook 2019 - pop3: only raw messages, imap: only empty folders

Davide Lodi 0

Hi, a user have issue with Outlook 2013, he lost MS credentials, so he remove O2013 and install an old Office 2010.
It seems to work fine, but in Outlook pop3 account dowloads all messages in raw format, and imap3 account shows the user folders, but all are empty.

So, he buy an Office 2019 license, remove Office 2010, and install 2019.

I configure pop3 and imap and.. same result:

pop3 accounts dowloads all messages in raw format,
imap3 accounts shows all user folders empty.

Windows 10 is updated.

Thank you for any idea..
D.

1 answer

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Answer 1

ChristyZhang-MSFT 26,126 Microsoft External Staff

Hi @Davide Lodi ,

Welcome to our forum!

What's your account? An Outlook.com account or something else?

And what do you mean about "raw format"?

As i know, when some or all items disappear from a given folder in Microsoft Outlook, this issue occurs if a filter was applied to the default view settings of the Outlook folder. Please refer to this article and check the view settings:

Items disappear or are not visible in an Outlook folder

Hope to help you!

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Davide Lodi 0 Reputation points

2023-03-15T08:17:27.3933333+00:00

Hi @ChristyZhang,

thank you for the answer. The problem is more technical.. I will try to explain.
First, I PSTscanned all the files, until all scans were clean. Outlook 2013 appear corrupted. And password for relative MS account is lost, because linked to an ex employed, unrecheable.
Than, I unistall 3013 and install Outlook 2010, with the problem as descripted. After it, I uninstall 2010 and install Outlook 2019, attaching the new created accounts to old and checked pst. Same problems.
POP3: The old mails are all visible, in all folders. But.. all the new downloaded mail are in 'raw' format, without date, object, sender.. only a text in the body, beginning with "Return-path:.."
IMAP: no old file connected, so the account is absolutely new created. Folders are downloaded, so connection with servers is good, but absolutely no message in any folder.
The customer uses an unknown antivirus, I asked him to disable or uninstall it before go on with my tests.
Thank you anyway
D.
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2023-03-16T08:05:26.56+00:00

Hi @Davide Lodi ,

Thanks for your reply!

According to your description, i'm afraid that your old PST file has been corrupted, so inn order to further confirm if the data file is corrupted, please log in to you r web mail to check if emails is here.
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2023-03-21T05:34:55.6666667+00:00

Hi @Davide Lodi ,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.

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Outlook 2019 - pop3: only raw messages, imap: only empty folders

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