Outlook 2019 - pop3: only raw messages, imap: only empty folders

Davide Lodi 0 Reputation points
2023-03-13T14:50:22.42+00:00

Hi, a user have issue with Outlook 2013, he lost MS credentials, so he remove O2013 and install an old Office 2010.
It seems to work fine, but in Outlook pop3 account dowloads all messages in raw format, and imap3 account shows the user folders, but all are empty.

So, he buy an Office 2019 license, remove Office 2010, and install 2019.

I configure pop3 and imap and.. same result:

pop3 accounts dowloads all messages in raw format,
imap3 accounts shows all user folders empty.

Windows 10 is updated.

Thank you for any idea..
D.

Outlook | Windows | Classic Outlook for Windows | For business
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  1. ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff
    2023-03-14T06:10:08.9933333+00:00

    Hi @Davide Lodi ,

    Welcome to our forum!

    What's your account? An Outlook.com account or something else?

    And what do you mean about "raw format"?

    As i know, when some or all items disappear from a given folder in Microsoft Outlook, this issue occurs if a filter was applied to the default view settings of the Outlook folder. Please refer to this article and check the view settings:

    Items disappear or are not visible in an Outlook folder

    5

    Hope to help you!


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