Surface Laptop 4 AMD version, HDMI through USB-C do not work after windows update

Question

I have surface laptop 4 AMD version, i already it replace this laptop 4 times all under warranty and reached a conclusion that there is issue with this laptop after doing the Windows update. The HDMI connection through the USB-C adapter does not work after windows update. Laptop do not detect HDMI insert at all.

I have searched for solution on the internet and never really find any solution.

Finally, i had to spend few hundred dollows to back a docking station for surface and use the HDMI port from there. I hope Microsoft can look into this problem. I replaced same laptop 4 times, all presented the same issue. It is not a HW failure. I also confirmed if i reset back to Windows 10, the HDMI will go back to normal.

Answer 1

Hello there,

What was the exact update made so we can find the specific of this update.

You can collect the Event logs and share them with the Microsoft team to get this sorted

or get an appropriate workaround for this.

-Download the process monitor tool.

• Get a dump from the crashing process and share it through the feedback hub.

Process Monitor is an advanced monitoring tool for Windows that shows real-time file

system, Registry, and process/thread activity. You can get the tool from here

https://docs.microsoft.com/enus/sysinternals/downloads/procmon

You can raise feedback to the Microsoft team. The Feedback Hub app lets you tell

Microsoft about any problems you run into

https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedb

ack-hub-app-f59187f8-8739-22d6-ba93-f66612949332

Hope this resolves your Query !!

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