Fabio Odio 0 Reputation points
Hi, I'm Fabio by IDEA IT.We need help unlocking as we are unable to use two-factor login with the account, we do not know which phone it is associated with. The request is urgent. 
Thanks for collaboration. greetings, Fabio
Microsoft Identity Manager
Microsoft Identity Manager
A family of Microsoft products that manage a user's digital identity using identity synchronization, certificate management, and user provisioning.
625 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,631 questions
Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
4,240 questions
{count} votes

2 answers

Sort by: Most helpful
  1. Olaf Helper 41,101 Reputation points

    The request is urgent.

    This is a community forum, we can not help you directly.

    If it's urgent, then contact Microsoft support in your region.

    0 comments No comments

  2. Aholic Liang-MSFT 13,821 Reputation points Microsoft Vendor

    Hi @ Fabio Odio ,

    Please refer to this link to try unblocking the account to see if it works:

    Account has been locked - Microsoft Support

    If you still can't unlock it, it is recommended that you contact Microsoft Support.

    The following is how to contact M365 support in the admin portal:


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

    0 comments No comments