can not gain access to my MS account

Mayibuye Melane 20 Reputation points
2023-03-14T12:49:05.7933333+00:00

I wrote and passed MS-900 (Microsoft 365 Fundamentals).

I have been trying to access my MS account so that i can manage my Certificates and badges to no success. It keeps say "We couldn't find an account with that username. Try another, or get a new Microsoft account." whereas this is the same email address i had used to book for my exam and is the same email address that PeasonVue confirmation emails have been sent to and the same email address that Microsoft sent me a congratulatory message after i had passed my exam.

I would like to download my certification and also would like to know as to when am i going to receive the original hard copy from you.

your swift response will be highly appreciate,

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  1. JimmySalian-2011 41,916 Reputation points
    2023-03-14T13:10:07.7233333+00:00

    Hi,

    Neve post your private information on the forums, I have removed it for security purpose.

    Maybe one of the links is helpful:

    Microsoft Training & Certification is supported on their own forums:

    Microsoft Certification - Exams: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams

    Microsoft Certification - Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

    Microsoft Certification - Vouchers/Discounts: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_offer

    Pearson VUE Support:

    Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx

    Pearson VUE - Chat: https://home.pearsonvue.com/microsoft/contact


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