can not gain access to my MS account

Mayibuye Melane 20 Reputation points

I wrote and passed MS-900 (Microsoft 365 Fundamentals).

I have been trying to access my MS account so that i can manage my Certificates and badges to no success. It keeps say "We couldn't find an account with that username. Try another, or get a new Microsoft account." whereas this is the same email address i had used to book for my exam and is the same email address that PeasonVue confirmation emails have been sent to and the same email address that Microsoft sent me a congratulatory message after i had passed my exam.

I would like to download my certification and also would like to know as to when am i going to receive the original hard copy from you.

your swift response will be highly appreciate,

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  1. JimmySalian-2011 41,916 Reputation points


    Neve post your private information on the forums, I have removed it for security purpose.

    Maybe one of the links is helpful:

    Microsoft Training & Certification is supported on their own forums:

    Microsoft Certification - Exams:

    Microsoft Certification - Exam Registration:

    Microsoft Certification - Vouchers/Discounts:

    Pearson VUE Support:

    Pearson VUE - Customer Service:

    Pearson VUE - Chat:

    Please don't forget to upvote and Accept as answer if the reply is helpful

    If this answer helped you please mark it as "Verified" so other users can reference it.

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