can not gain access to my MS account

Question

Good day

My name is Mayibuye Melane, government ID no: xxxxxxxxx from South Africa. Today the 14/03/2023 I wrote and passed MS-900 (Microsoft 365 Fundamentals), My Candidate ID is MS0994678287, Site Number: 66397 and registration is 443364235.

I have been trying to access my MS account so that i can manage my Certificates and badges to no success. It keeps say "We couldn't find an account with that username. Try another, or get a new Microsoft account." whereas this is the same email address i had used to book for my exam and is the same email address that PeasonVue confirmation emails have been sent to and the same email address that Microsoft sent me a congratulatory message after i had passed my exam.

The email address at question is Mayibuye.Melane@gmail.com. I would like to download my certification and also would like to know as to when am i going to receive the original hard copy from you.

your swift response will be highly appreciate,

Thank you

Kind Regards

Mayibuye Melane

Answer 1

Hi,

Neve post your private information on the forums, I have removed it for security purpose.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

Microsoft Certification - Exams: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams

Microsoft Certification - Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

Microsoft Certification - Vouchers/Discounts: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_offer

Pearson VUE Support:

Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx

Pearson VUE - Chat: https://home.pearsonvue.com/microsoft/contact

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