Microsoft Authenticator App not working correctly with iOS 16.3.1

Question

I am trying to use the Outlook App via the Microsoft Authenticator App on an iPhone 14 Pro running iOS 16.3.1. (work account, not personal). It has been running fine, then all of a sudden it will not allow me access to the Outlook App unless I am connected to my work WI-FI. Once I switch to Mobile Data, it will stay connected for a while (up to approx. 1hr) then will ask me to sign in. Unless I am connected to work WI-FI then Microsoft Authenticator will not work to allow me into my emails. It will show me a screen with the 2 digit security code, but then take me nowhere from this screen. If I click back to Outlook, i just see a screen saying "oops, something when wrong". I need to stay connected whilst away from work WI-FI but I cannot work out how to fix this.

Answer 1

Hi @KerryC_1980 ,

Welcome to our forum!

Looks like the issue is more related to Outlook for mobile. Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested to post your issue on this dedicated forum for Outlook for Mobile for more professional help.

Thanks for your understanding and hope your issue would be resolved soon.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.