Unable to Sign-i to my Teams Application with the following error: "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '1fec8e78-bce4-4aaf-ab1b-5451cc387264' in that tenant. The account needs to be added"

Question

Unable to Sign-i to my Teams Application with the following error: "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '1fec8e78-bce4-4aaf-ab1b-5451cc387264' in that tenant. The account needs to be added"

Mark Berentzen 0

I am unable to login to my Microsoft Teams Application, getting the following error:

"Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '1fec8e78-bce4-4aaf-ab1b-5451cc387264' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account."

I am using a hotmail address to login

SokiGuo-MSFT 7,866 Reputation points Microsoft Vendor

2023-03-20T09:21:21.3333333+00:00

Hi,

I am checking the status of this case. Please let us know if you would like further assistance.

Meanwhile, if the reply is helpful to you, please try to mark it as an answer to close the thread, it will help others who encounter the same issue and read this thread.

Thank you for your understanding and patience!

SokiGuo-MSFT 7,866 Reputation points Microsoft Vendor

2023-03-20T09:21:21.3333333+00:00

Hi,

I am checking the status of this case. Please let us know if you would like further assistance.

Meanwhile, if the reply is helpful to you, please try to mark it as an answer to close the thread, it will help others who encounter the same issue and read this thread.

Thank you for your understanding and patience!

Answer 1

Hi @Mark Berentzen

Please kindly note that here on Microsoft Q&A forum we mainly focus on questions about Teams for Business.

If only the personal account facing this issue, please consider posting in the corresponding Microsoft Community for better help.

Thanks for your understanding.

What is your account type? Please try checking the Teams web client for problems.

Organize account:

https://teams.microsoft.com

Personal Account:

https://teams.live.com/

Are you logging in Teams via the default installed version of Teams (Teams for home or small business)?

If you also have issues with the Teams web client, contact your admin to run the following run tests to diagnose the issue:

Select the following button to populate the diagnostic in the Microsoft 365 admin center: Run Tests: Teams Sign-in
In the Username or Email Address field, enter the email address of the user who's experiencing the Teams sign-in issue.

For more details about this error, you could refer to:

https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts50020-user-account-identity-provider-does-not-exist

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Michael Laffan 0 Reputation points

2023-03-22T15:46:25.39+00:00

Useless response. I have an interview in 15 mins, and all I'm getting on the APP is this stupid message. I just want to login and use the application. Why isn't there any further guidance or a coded wrap around available. I have a Microsoft account, but no, today I can't use teams because of "bla bla bla" Tenant... Bla bla bla. Just fix it.

Unable to Sign-i to my Teams Application with the following error: "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '1fec8e78-bce4-4aaf-ab1b-5451cc387264' in that tenant. The account needs to be added"

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