Outlook 15GB attachments included, but cloud storage exceeded (at 5GB)

Julian PENA-PAI 10 Reputation points

Someone please help.

It says I have 15GB of emails attachments included. But I exceed the cloud something storage.... I do not use the cloud.. I only use email ! How can this be ? Are you forcing users to buy cloud storage this way ??????


A family of Microsoft email and calendar products.
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  1. Mohamed Sharif - M SHA 10 Reputation points

    Microsoft indirectly telling that they can provide only 5GB. Google is straight forward in this case, 15GB means 15GB thats it.

    2 people found this answer helpful.

  2. Oskar Penje 5 Reputation points

    Can we have an official MS explanation to this issue please? And let us know how to store outlook.com attachments in the email storage rather than in the MS cloud storage, which is only 5gb.

    1 person found this answer helpful.
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  3. Faery Fu-MSFT 16,661 Reputation points Microsoft Vendor

    Hi @Julian PENA-PAI ,

    You have 5 GB of free cloud storage with your Microsoft account shared across your files and photos in OneDrive, attachments in Outlook.com, and your Microsoft 365 apps. You also get 15 GB of free Outlook.com email storage which is separate from your Microsoft cloud storage.

    Please refer to this article to check your storage in the link below:
    How does Microsoft storage work?

    Besides, to clean up your mailbox or make room in your mailbox, try the solutions in the link below:

    Storage limits in Outlook.com

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