excel file error while opening from sharepoint site

sns 9,246 Reputation points
2020-10-07T07:09:53.613+00:00

It is office 2010, 2016 sharepoint site, we tried all the below steps but no luck.
Below is the error
30535-capture.png

Tried below steps , but it did not work out:

  1. IE reset
  2. Brwoser history clearance
  3. Repairt of office
  4. Rebooted the machine
  5. view In browser and then click in the menu ‘edit in excel’ option
    30604-capture2.png

only that particualr link is havin the issue

SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Emily Du-MSFT 39,366 Reputation points Microsoft Vendor
    2020-10-08T08:02:37.273+00:00

    @sns
    I want to confirm some information for further troubleshooting.
    1.Whether this issue occurs on this file or all files? Is this issue for all users?
    2.Whether you open this file from SharePoint library or explorer view?

    Here’re some tips for you to troubleshooting the issue.
    1.Clear office file cache (C:\Users\%username%\AppData\Local\Microsoft\Office\16.0\OfficeFileCache), then reboot the device.
    2.Delete the file, upload the file, try to open the file again, compare the result.


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  1. Sharath Kumar Aluri 3,071 Reputation points
    2020-10-07T14:07:46.837+00:00

    try below article troubleshooting steps and let us know. This can also be possible if site collection admin cutting and pasting the library into a manually created folder they had created in explorer view, check the second article for more.

    http://sharepointdirect.blogspot.com/2013/08/error-problem-occurred-while-contacting.html

    https://techchucker.wordpress.com/2015/06/29/a-problem-occurred-while-connecting-to-the-server/

    Thanks & Regards,

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