Unable to install Teams 64 bit onto Windows 10

Sarah Woodall 20 Reputation points
2023-03-15T11:47:21.6666667+00:00

Good morning,

I have a new laptop that has been out of the box for 2 weeks. I have set it up to full working capacity and was able to install Teams in the first instance. On handing laptop over to user, the user was unable to run Teams, let alone open it. The user also experienced issues with Outlook in that it only opened in safe mode.

I reset the device back to factory, and re-built it. On installing Office, I then attempted to install Teams, but was met with a cannot install error every time.

I tried to install from Microsoft Store, as well as from the Teams website and from a program file - none of which work.

I then uninstalled Office, and tried again with Teams, but still no luck.

Could someone please help me with this?

Thanks,

Sarah

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Anonymous
    2023-03-15T14:36:51.4666667+00:00

    Hi Sarah

    You can download the client from this document:

    https://learn.microsoft.com/en-us/microsoftteams/get-started-with-teams-quick-start