Phone MFA not presented as an option for new users

Question

Hello,

our organization uses MFA and lately during the new user setup the MFA options lack SMS/Phone-authentication.

This is in Finnish, but the issue lies in the fact that the only option for MFA is the authenticator app.

MFA is configured in the portal with the following options, so this should not be the problem:

In a separate test enviroment the MFA provides the option for SMS/phone authentication:

do you know what could be the issue and how to allow phone authentication?

BR,

Mauri