Phone MFA not presented as an option for new users

Mauri Koiranen 11 Reputation points
2023-03-15T12:44:08.6+00:00

Hello,

our organization uses MFA and lately during the new user setup the MFA options lack SMS/Phone-authentication.

auth_30362

This is in Finnish, but the issue lies in the fact that the only option for MFA is the authenticator app.

MFA is configured in the portal with the following options, so this should not be the problem:

MFA_settings_30362

In a separate test enviroment the MFA provides the option for SMS/phone authentication:

MFA_test

do you know what could be the issue and how to allow phone authentication?

BR,

Mauri

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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