Can’t access my Microsoft account.

Question

The problem began when I replaced my old android phone with a new one and since then could not login to my account. I used Samsung smart shift app to move all my apps to my new device, Microsoft Authenticator failed to work on the new device. I tried everything possible, none worked.

I did not loose my account nor my password to the account in question, the main problem lies with  Microsoft authenticator. After I provide my account name & password, the MFA system keeps asking me to approve my login request on Authenticator, which I do not have now. Had the system allowed me to login to my account one more time, I would have removed the MFA (authenticator) from my account. The problem is that I am the admin & no one else has access to this account apart from me. Please help!!!

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

For a microsoft work or school account you can manage (add / remove) devices here.
https://mysignins.microsoft.com/security-info

Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.

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