Why am I getting unexplained charges on my Microsoft Azure free account?

Question

Hi, hope everyone is well. I opened an Azure free account on the 10th of January. I used the Azure portal for Azure Fundamentals and Azure AI Fundamentals. One day I noticed that I didn't have access to the AI Fundamentals on the portal only to find out that costs have been incurred on my free account. I am not sure where these costs are coming from, because when I checked my invoice, it is not giving me a clear explanation of where these costs are coming from only labeled them as "other Microsoft services"

Please if someone could provide me with some clarity as to why I am getting these charges. Thank you

Answer 1

Hi,

Please create a new billing support request. Below is link to open new billing support request in portal:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

It will look similar to below sample screenshot:

Enter summary, select Problem type, select Problem subtype, then click Next. After a delay, some potential solutions will be shown. Click Return to support request as shown below:

This will return you to the recommended solution tab. Click Next, as shown below:

Fill out the information on the Additional details tab making sure your email address/phone are correct, click Next, then finally click Create. At this point your support request will be created and you should receive a Case email from Microsoft Support and will be contacted in near future by support engineer.

If the above was helpful, please click Accept Answer.

Thanks.

-TP