How to get into email that has been locked?

Question

I need to get an email unlocked…I’m locked out of everything including the authentication app. Nothing I’ve done to reset the password works?

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.

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Answer 2

I still was not able to recover my account. I have no history in the iCloud but I have the password to log in? It just says my account is locked. How do I access my account if it’s locked and not allowing me to change password or get into the authentication app.

Answer 3

If its a personal microsoft account then also try resetting via the account recovery form

Use the Get Help app here to chat online with someone by clicking link

then "Windows", then underneath "home support" click on Get support in the Get Help Windows app

If its a work or school account then an account admin can reset it for you.
https://mysignins.microsoft.com/security-info

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