How to get into email that has been locked?

Crissy Burge 20 Reputation points
2023-03-15T22:16:08.4766667+00:00

I need to get an email unlocked…I’m locked out of everything including the authentication app. Nothing I’ve done to reset the password works?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.4K Reputation points MVP
    2023-03-15T22:17:34.0066667+00:00

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.

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  1. Crissy Burge 20 Reputation points
    2023-03-15T22:55:24.4333333+00:00

    I still was not able to recover my account. I have no history in the iCloud but I have the password to log in? It just says my account is locked. How do I access my account if it’s locked and not allowing me to change password or get into the authentication app.


  2. Dave Patrick 426.4K Reputation points MVP
    2023-03-16T00:06:00.91+00:00

    If its a personal microsoft account then also try resetting via the account recovery form

    Use the Get Help app here to chat online with someone by clicking link

    then "Windows", then underneath "home support" click on Get support in the Get Help Windows app

    If its a work or school account then an account admin can reset it for you.
    https://mysignins.microsoft.com/security-info

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