New phone and can’t access outlook

ryder stewart 0 Reputation points

Recently signed into my school’s email on outlook and got the Authenticator app on my old phone that was required. I scanned the QR code and was able to access my email. I just got a new phone however and did not back up the Authenticator app, and I am on a different Apple ID. I am unable to access my schools outlook now since there is there is no QR code to scan. What do I do?

Windows 10
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  1. Limitless Technology 43,926 Reputation points

    Use answers to provide solutions to the user's question.Hello

    Thank you for your question and reaching out. I can understand you are having query\issues related to Outlook in new Phone.

    As you have school account , Please contact to your school tenant Admin to reset your MFA and send new MFA enrollment link so that you can use on your new Phone.

    --If the reply is helpful, please Upvote and Accept as answer--

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