DNS & Gateway IP Address getting auto fetched

Question

Lot of our Windows 10 users when they connect to wireless network at home, the respective DNS, Gateway IP address gets assigned which helps them to connect to the internet however when they come back to office & connect to wireless network in office it is not getting connected to office wireless network as the gateway, dns address from previous wireless connectivity is not getting flushed out & vice versa.

We've tried the following from our end.

-> Running IP address release/renew, DNS flush but these steps are not working.

Can you let us know what are the logs that needs to be gathered from the laptop @ the OS level which would help us to narrow down the issue.

Any other steps which you could suggest/recommend which would be of use to resolve this issue. Any specific event id's to filter & look out for..

Any native tools of MS which would help us to narrow down the issue. Please suggest/help.

Answer 1

Hello there,

You can use the windows native tool like process monitor and system monitor to narrow down the issue.

Process Monitor is an advanced monitoring tool for Windows that shows real-time file

system, Registry and process/thread activity. You can get the tool from here

https://docs.microsoft.com/enus/sysinternals/downloads/procmon

System Monitor (Sysmon) is a Windows system service and device driver that, once installed on a system, remains resident across system reboots to monitor and log

system activity to the Windows event log.You can get the tool from here

https://docs.microsoft.com/enus/sysinternals/downloads/sysmonHope this resolves your Query !!

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