Error. Is Admin Managed Add-ins supported for Mac?

securebeam 0 Reputation points
2023-03-16T11:13:05.77+00:00

We have an issue with seeing Add-ins in the MacOS Word-desktop client.

We have deployed a few Word-apps via the Microsoft 365 admin center -> Integrated apps.

We can see the Add-ins in the web-browser on both PC and Mac. We can also see the Add-ins on the PC Desktop client of Word. But when we try to open Office Add-ins, and the Admin Managed-pane, via Word (or other Office-apps like Excel) on a Mac we get following error: Cannot connect to catalog

This error is seen for all users in the tenant.

We have tried the following:

  • Re-installed the MacOS.
  • Upgraded to latest version macOS Ventura, 13.2.1.
  • Secured that the Office version number is the latest: 16.71.
  • We have "Turn on optional connected experiences" enabled on the Mac-clients.
  • We have allowed full disk access to Word, Outlook etc.

Is Admin Managed Add-ins supported for Mac or not?

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Word
Word
A family of Microsoft word processing software products for creating web, email, and print documents.
651 questions
Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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3 answers

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  1. Emily Hua-MSFT 27,521 Reputation points
    2023-03-17T03:59:59.68+00:00

    Hi @securebeam

    According to 'Prepare to deploy add-ins in Integrated apps', if you distribute your add-in to users in your organization by using the Microsoft 365 admin center through Integrated Apps, the add-ins are supported on Mac.

    As this issue is related to Microsoft 365 Admin Center, it's recommended to post a new thread on Microsoft Tech Community --- Microsoft 365 admin center.

    Thanks for your understanding.

    Following information is my personally opinion.


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  2. securebeam 0 Reputation points
    2023-03-21T07:30:51.5166667+00:00

    For others reference: Workaround is to downgrade to older version, where Admin Managed Add-in works.

    See my Github-post here: https://github.com/OfficeDev/office-js/issues/3221

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  3. Emily Hua-MSFT 27,521 Reputation points
    2023-03-21T09:32:14.37+00:00

    Hi @securebeam

    Thanks for your kind sharing.

    Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.", and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:


    Issue Symptom:

    Try to open Office Add-ins on Mac, which are distributed by using the Microsoft 365 admin center through Integrated Apps, the error message is 'Cannot connect to catalog'.

    These Office Add-ins are avaliable in web-browser on both PC and Mac.

    Current Status:

    As a workaround, please downgrade Office for Mac to older version 16.69 (23010700).

    For more, here is the reference link: https://github.com/OfficeDev/office-js/issues/3221


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