Microsoft Teams
A Microsoft customizable chat-based workspace.
9,627 questions
No Authenticator App Code on mobile and no chance to log in the business / school account
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 82%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHD%3C/text%3E%3C/svg%3E)
Heidi Deppmeyer
0
Reputation points
Hello,
I am Freelancer and have the business/school account (free) . I don't receive the code in the authenticator app on my mobile and so cannot login.
This prevents me from using MS Teams properly with clients and so I don't know how I should upgrade the account (that I am supposed to do until April 12th) if I am not able to acccess?
I already deinstalled the Authenticator App on my mobile but if I am asked to reinstall, I need to login first which I cannot do because of the code... so infinite loop...
I am also asked to contact the admin, but I can't because it is just me..
Is there a solution for this problem? After many hours with the MS support chat I am now ending here quite frustrated ...
Many thanks for support
Microsoft Teams
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,148 questions