Display 2 says no monitor, but screen shows image in 600x400 resolution only.

Question

I have a 2nd monitor connected. It shows laptop image but is stuck in 600x400 resolution. When I look at display settings, the display selection says "No monitor" for monitor #2 and resolution selection is grayed out. I tried hooking the monitor up to a different laptop and got the same results. Are there changes I can make or is this a monitor just broken?

Answer 1

Hi, thank you for coming to the forum.

I'm sorry to hear about the trouble you're facing, I will be happy to assist in the best way I can.

Since you encounter the same issue on another laptop, it's more likely the issue is the monitor itself. You may still try the steps below:

1. If you connected another display and it isn't showing in Settings, select Start > Settings > System > Display > Multiple displays > Detect.
2. Update your GPU driver. Right-click the Windows start > select Device Manager > Find the Display Adapter and expand it > Right-click and select update. If that didn't work, follow the same steps but instead of updating, right-click and select uninstall. Restart your computer.
3. Check for Windows updates. To check for updates, select Start, then search for settings. Select Settings > Windows Update > Check for updates.
4. Press Windows logo key + P and select extend

For reference to the instructions provided. You may check this link. https://support.microsoft.com/windows/329c6962-5a4d-b481-7baa-bec9671f728a

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