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Skype conversation backup updating in wrong mail

ms-karthik 0 Reputation points
2023-03-17T06:58:39.64+00:00

We have configured personal ID and departmental ID in outlook whereas personal mail ID is set as default. Also we are using Personal ID for SFB also, but skype chat history is backing up as conversation history in departmental ID instead of personal ID.

Skype for Business
Skype for Business
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
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  1. JimmyYang-MSFT 54,331 Reputation points Microsoft Vendor
    2023-03-17T07:53:44.56+00:00

    Hi @ms-karthik

    The key point for the integration between Outlook and Skype for Business is the sign in address. Please make sure the sign in addresses for the email account in Outlook and the Skype for Business account are the same. Sometimes, a user may have different sign in addresses for the two accounts

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