How to clear the SmartScreen Flag of our site

Question

Hello,

Edge SmartScreen is again flagging "DANGEROUS" our PUBLIC site, as of on March 4, 2023

It is EXACTLY similar to what happened to us back in December 20, 2021 where we stayed one entire month flagged by SmartScreen !

This is causing us lot of damage when users connect to our site (with Edge) for buying our Software. However, if they are using Chrome or FireFox, then they can continue normally with absolutely no issue.

Our site has been running since 2005, no changes were done since a year, it is reported 100% clean by VirusTotal scan, by Google Transparency Report, McAfee and by others...

We have filled the form https://feedback.smartscreen.microsoft.com/feedback.aspx and provided all details requesting to clear this flag.

We received an email confirmation from Microsoft SmartScreen and a ticket nbr.

We emailed back 2 times, and till now , no reply whatsoever despite all the damage that this SmartScreen is causing us.

Please help us to clear this SmartScreen flag.

Regards

Answer 1

Hi @Fred21

I can totally understand your situation but the only thing you can do now is to fill out the form and email back. For more information, you can refer to the paragraphs If I am a website owner, how do I correct a warning on my legitimate site? and If I am a website owner, what can I do to help minimize the chance of my website being flagged by Microsoft Defender SmartScreen? in this doc.

Besides, another thing you can try is that if your organization has a Microsoft support plan, you can open a support ticket on this page, clicking "Create a support request".

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Regards,

Yu Zhou