Unable to see data for app metering rule.

TechUST 606 Reputation points
2023-03-17T19:22:27.7833333+00:00

Hi Expert,

I have created custom report for software metering rule. i am able to fetch data for Adobe, MS visio, and MS project. but recently added new rule for Sangit app and when try to fetch report unable to see any record. even data is not available on default report.

Note - Snagit app using by users.

Can anyone please help.

Microsoft Security | Intune | Configuration Manager | Other
Microsoft System Center | Other
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  1. XinGuo-MSFT 22,231 Reputation points
    2023-03-20T08:38:29.99+00:00

    Hi,

    Please refer to the following Software Metering workflow to troubleshooting this issue.

    Taking a look at the Software Metering workflow in System Center 2012 Configuration Manager

    https://techcommunity.microsoft.com/t5/configuration-manager-archive/taking-a-look-at-the-software-metering-workflow-in-system-center/ba-p/273590


  2. Garth 5,801 Reputation points
    2023-03-20T09:35:47.18+00:00

    Do the logs show that snagit, is inventoried? Has it been more than a week since you created the rule?


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