Unable to see data for app metering rule.

Question

Unable to see data for app metering rule.

TechUST 606

Hi Expert,

I have created custom report for software metering rule. i am able to fetch data for Adobe, MS visio, and MS project. but recently added new rule for Sangit app and when try to fetch report unable to see any record. even data is not available on default report.

Note - Snagit app using by users.

Can anyone please help.

2 answers

Your answer

Answer 1

XinGuo-MSFT 22,231

Hi,

Please refer to the following Software Metering workflow to troubleshooting this issue.

Taking a look at the Software Metering workflow in System Center 2012 Configuration Manager

https://techcommunity.microsoft.com/t5/configuration-manager-archive/taking-a-look-at-the-software-metering-workflow-in-system-center/ba-p/273590

TechUST 606 Reputation points

2023-03-20T09:19:04.5966667+00:00

Hi, i have followed this flow but not found anything also let me tell you that data being fetched for other rules. Sangit is available in resource explorer.

Answer 2

Garth 5,801

Do the logs show that snagit, is inventoried? Has it been more than a week since you created the rule?

TechUST 606 Reputation points

2023-03-20T09:38:11.2833333+00:00

Hello Garth, Yes i can see sangit in inventory in log also it's been weeks since i have created rule for sangit
Garth 5,801 Reputation points

2023-03-21T01:33:32.5733333+00:00

Exactly what report are you looking at?
TechUST 606 Reputation points

2023-03-21T04:42:52.0266667+00:00

I have created custom reports for software uses, data is being fetched. Even not available in software metering default report

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Unable to see data for app metering rule.

2 answers

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